Every channel, one AI agent — grounded, guarded, and backed by a human.
AI Customer Service is AI Force's SaaS platform for conversational support across chat, voice, SMS, email, and video. Answers are grounded in your own knowledge base, checked against safety guardrails, and handed to a human inbox the moment a conversation needs one.
From first message to resolution, on any channel.
AI Customer Service handles what it can confidently answer, and hands off what it can't — with the full conversation attached either way.
Connect every channel
Chat, voice, SMS, email, and video all land in one conversation history — a customer's context carries over no matter how they reach you.
AI responds, grounded in your knowledge
Every reply is checked against your own knowledge base before it's sent, so answers are specific to your business, not a generic script.
Guardrails keep it safe
Configurable policies block disallowed topics, redact PII, and filter harmful content before a response ever reaches a customer.
Escalates to a human when it should
When a conversation needs a person, it's handed to a human inbox with full context — not dropped or left in an AI loop.
Everything a support team needs to run on AI.
Omnichannel by default
Chat, voice, SMS, email, and video, unified into one conversation record per customer instead of five disconnected tools.
Multi-model AI agents
Built on OpenAI, Gemini, and Ollama, with Amazon Bedrock (Claude and Llama) as a first-class option — pick the model that fits, not the one you're locked into.
Retrieval-grounded answers
Responses are grounded in your own knowledge base via retrieval-augmented generation, so the AI answers from your content, not just a model's training data.
Guardrails & PII protection
Block disallowed topics, redact sensitive data, and filter harmful content with policies you configure — enforced before a response goes out.
Human-in-the-loop inbox
Escalated conversations land in a claimable inbox for your team, with the full transcript attached — no re-explaining what the AI already tried.
Synced with your CRM
Cases and contacts stay in sync with the CRM you already run, so support history lives in one place instead of a second system to check.
An AI agent that knows what it doesn't know.
Guardrails screen every response before it reaches a customer, and a conversation that's outside what the AI can confidently resolve gets escalated — with the full transcript — to a human agent instead of guessing.
Be first to try AI Customer Service.
We're onboarding early access teams now. Tell us about your support channels and we'll show you where AI fits.